Front-End Customer Experience Lead - Flexible Hours

Burlington Stores, Inc.; Homewood (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Training and development

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Homewood, IL to drive a positive shopping experience, support associates, and maintain an organized, stocked sales floor.

This hands-on leadership role partners with store leadership to keep operations running smoothly, model our customer-first mindset, and deliver fast, friendly service. You will lead by example, manage front-end tasks, handle scheduling, and help resolve customer concerns while upholding safety and

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail).

Responsibilities

• Lead front-end operations and customer service across the store.
• Coordinate daily front-end operations including checkout flow.
• Direct associates during shifts and adjust priorities.
• Ensure fast, friendly, accurate transactions.
• Resolve customer concerns and elevate issues when needed.
• Maintain workload tasks, recovery, and merchandising standards.
• Perform opening and/or closing duties.
• Assist with scheduling of breaks and front-end coverage.
• Troubleshoot register or transaction issues to minimize disruptions.
• Partner with leadership to address service or execution opportunities.
• Assist with merchandise flow and organize stock areas.
• Reinforce company policies, safety standards, and procedures.

Skills

Customer service

Leadership

Communication

Problem-solving

Organization

Teamwork

Attention to detail

Schedule flexibility

Retail experience

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Homewood, IL to drive a positive shopping experience, support associates, and maintain an organized, stocked sales floor.

This hands-on leadership role partners with store leadership to keep operations running smoothly, model our customer-first mindset, and deliver fast, friendly service. You will lead by example, manage front-end tasks, handle scheduling, and help resolve customer concerns while upholding safety and