Customer Experience Lead - Flexible Hours & Discount

Burlington Stores, Inc.; Bolingbrook (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Training & development opportunities

Job summary

Burlington Stores, Inc. in Bolingbrook, IL is seeking a Full-Time Customer Experience Lead to drive front-end operations and lead store associates.

You will model Burlington’s customer-first mindset and help ensure the sales floor is organized, stocked, and ready to serve customers. The role requires leadership, a strong customer service mindset, and the ability to adapt to a fast-paced retail environment, including nights, weekends, and holidays.

Qualifications

• 1+ years of retail experience preferred.
• Ability to lead, coach, and motivate associates.
• Strong communication and problem-solving skills.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.

Skills

Customer service

Leadership

Communication

Problem-solving

Organization

Teamwork

Detail-oriented

Flexibility

Job description

Burlington Stores, Inc. in Bolingbrook, IL is seeking a Full-Time Customer Experience Lead to drive front-end operations and lead store associates.

You will model Burlington’s customer-first mindset and help ensure the sales floor is organized, stocked, and ready to serve customers. The role requires leadership, a strong customer service mindset, and the ability to adapt to a fast-paced retail environment, including nights, weekends, and holidays.