Front-End Customer Experience Lead

The TJX Companies, Inc.; Oxford (AL); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health benefits

Job summary

The TJ Maxx team in Oxford, AL invites you to grow as a front-end leader focused on delivering excellent customer service and promoting loyalty programs. You will supervise Associates, ensure smooth front-end operations, and model outstanding service while maintaining a clean, welcoming store.

Ideal candidates bring retail experience and leadership capability, with strong communication skills and the ability to train others.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong communication and organizational skills with attention to detail
• Able to train others

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Communicates accurately with management and Associates when setting and addressing priorities; provides progress updates
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

The TJ Maxx team in Oxford, AL invites you to grow as a front-end leader focused on delivering excellent customer service and promoting loyalty programs. You will supervise Associates, ensure smooth front-end operations, and model outstanding service while maintaining a clean, welcoming store.

Ideal candidates bring retail experience and leadership capability, with strong communication skills and the ability to train others.