Front-End Customer Experience Lead

TJX; Newport (KY); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Job summary

TJX operates TJ Maxx and other brands, including Marshalls, HomeGoods, and more, in Newport, KY. This role supports a vibrant front-of-store team, driving superior customer service and loyalty program promotion.

The position emphasizes strong merchandising, teamwork, and leadership with training responsibilities. Competitive pay and comprehensive benefits accompany opportunities for growth and development.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Promote an excellent customer experience.
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
• Role models outstanding customer service.
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail experience

Leadership

Communication skills

Team player

Training others

Job description

TJX operates TJ Maxx and other brands, including Marshalls, HomeGoods, and more, in Newport, KY. This role supports a vibrant front-of-store team, driving superior customer service and loyalty program promotion.

The position emphasizes strong merchandising, teamwork, and leadership with training responsibilities. Competitive pay and comprehensive benefits accompany opportunities for growth and development.