Front End Customer Experience Lead

The TJX Companies, Inc.; Lancaster (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical/dental/vision

Paid parental leave

Vacation and holidays

Employee assistance program

Life insurance

Job summary

Marshalls in Lancaster, CA is seeking a front-end supervisor to lead Associates, ensure a positive customer experience, and promote loyalty programs. You’ll train team members, manage POS coverage, and uphold store standards while collaborating with management to meet goals.

Ideal candidates have retail experience, strong merchandising understanding, multitasking ability, and communication skills. Flexible schedule including nights and weekends; benefits and opportunities for advancement offered.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Oversees a team of Associates at front of store for prompt, courteous customer service.
• Trains and mentors Associates on front-end principles.
• Manages POS coverage and coordinates breaks.
• Addresses customer concerns promptly to ensure satisfaction.
• Promotes credit and loyalty programs.
• Ensures adherence to labor laws and store policies.

Skills

Customer service

Leadership

Merchandising techniques

Communication

Multi-tasking

Teamwork

Tools

POS system

Job description

Marshalls in Lancaster, CA is seeking a front-end supervisor to lead Associates, ensure a positive customer experience, and promote loyalty programs. You’ll train team members, manage POS coverage, and uphold store standards while collaborating with management to meet goals.

Ideal candidates have retail experience, strong merchandising understanding, multitasking ability, and communication skills. Flexible schedule including nights and weekends; benefits and opportunities for advancement offered.