Front End Customer Experience Lead

Food Lion; Clayton (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion is seeking a Front End Associate to deliver fast, friendly service and accurate checkout experiences. You will assist customers, greet them by name when possible, and manage transactions while maintaining a neat, efficient front-end area.

The role emphasizes teamwork, flexibility, and adherence to store procedures with a focus on excellent service standards and safe cash handling practices.

Qualifications

• High school diploma or equivalent preferred.
• Effective communication and customer service skills.
• Ability to learn multiple tasks and technical requirements.

Responsibilities

• Smile and provide prompt, accurate and friendly service to customers.
• Greet customers and use their name when possible.
• Handle scanning and payment transactions per standard practice.
• Follow bagging procedures and cash handling policies.
• Assist with To-Go orders and curbside pickup if applicable.
• Maintain clean front-end area and report issues promptly.

Skills

Customer service

Cash handling

Communication

Multi-tasking

Store procedures

Education

High school diploma or equivalent

Tools

POS system

Job description

Food Lion is seeking a Front End Associate to deliver fast, friendly service and accurate checkout experiences. You will assist customers, greet them by name when possible, and manage transactions while maintaining a neat, efficient front-end area.

The role emphasizes teamwork, flexibility, and adherence to store procedures with a focus on excellent service standards and safe cash handling practices.