Front End Customer Service Leader

Food Lion; Myrtle Beach (SC); Sur place; USD 17 000 - 21 000; Temps partiel

Résumé du poste

Food Lion is seeking a Front End Customer Service Associate to deliver fast, friendly service and support by greeting customers, handling transactions and maintaining a neat front-end area. You will follow standard front-end procedures, assist the Customer Service Manager, and help ensure accurate cash handling and exceptional shopper experiences.

The role emphasizes adherence to store policies, effective communication, and the ability to manage multiple tasks during busy periods while

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsabilités

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses his or her name whenever possible.
• Avoid personal conversations with other associates when customers are present.
• Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager.
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.
• Ensure work station and front end area of the store has a neat and clean presentation.
• Maintains proper knowledge of all sales associate register functions and Front End accounting services.
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner.
• Ensure the MVP savings center KIOSK is filled with paper and properly working.
• Perform the task of sales associate when scheduled or as needed per the surge plan guidelines.
• Perform the task of the customer lead as needed to ensure service standards are maintained.
• Maintain alertness and calls for assistance when needed to service customers per service standards.

Connaissances

Effective communication

Customer service

Multitasking

Formation

High school diploma or equivalent

Description du poste

Food Lion is seeking a Front End Customer Service Associate to deliver fast, friendly service and support by greeting customers, handling transactions and maintaining a neat front-end area. You will follow standard front-end procedures, assist the Customer Service Manager, and help ensure accurate cash handling and exceptional shopper experiences.

The role emphasizes adherence to store policies, effective communication, and the ability to manage multiple tasks during busy periods while