Customer Experience Lead, Front End

Food Lion; Winston-Salem (NC); On-site; USD 26,000 - 36,000; Full time

Job summary

Food Lion is seeking a Front End Associate to deliver fast, friendly service and support cash handling at the checkout lanes. You will greet customers, assist with bagging, and help maintain a clean and organized front-end area in alignment with Food Lion standards.

Role requires effective communication, reliability, and the ability to perform multiple cashier-related tasks. Training and shifts may vary to meet store needs and customer flow.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses his or her name whenever possible.
• Unload customers' groceries from cart to belt and group items for bagging.
• Follow correct bagging procedures and handle payments and transactions.
• Identify customers needing assistance and offer to take the order to their car, including Food Lion To-Go (if applicable).
• Maintain a neat, clean front end area and ensure supplies at check lanes are stocked.

Skills

Customer service

Cashier operations

Communication

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Associate to deliver fast, friendly service and support cash handling at the checkout lanes. You will greet customers, assist with bagging, and help maintain a clean and organized front-end area in alignment with Food Lion standards.

Role requires effective communication, reliability, and the ability to perform multiple cashier-related tasks. Training and shifts may vary to meet store needs and customer flow.