Front End Operations Lead - Customer Experience

Food Lion; Fayetteville (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Food Lion in Fayetteville, NC is seeking a Front End Manager to lead all front-end operations, including service center, self-checkout, and To-Go initiatives. You will hire, train, and develop associates, supervise duties, and drive the department to meet budgeted goals while maintaining exceptional customer service.

The role requires strong leadership, excellent interpersonal and organizational skills, adherence to safety and food safety standards, and the ability to use company tools and

Qualifications

• High school diploma preferred.
• Ability to lead and manage a team.
• Strong interpersonal and customer service skills.
• Knowledge of store operations and merchandising preferred.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct formal appraisals for direct reports.
• Provide leadership to promote a culture aligned with Brand, Strategy and Culture.
• Support achievement of budgeted financials, operating results and KPIs.
• Maintain a positive customer service atmosphere and fast, friendly assistance.
• Use company tools and reports to monitor inventory, scheduling and performance.
• Ensure safety, sanitation and proper handling of all store duties.

Skills

Team leadership

Customer service

Communication skills

Store operations

Education

High school diploma

Tools

ACIS

Job description

Food Lion in Fayetteville, NC is seeking a Front End Manager to lead all front-end operations, including service center, self-checkout, and To-Go initiatives. You will hire, train, and develop associates, supervise duties, and drive the department to meet budgeted goals while maintaining exceptional customer service.

The role requires strong leadership, excellent interpersonal and organizational skills, adherence to safety and food safety standards, and the ability to use company tools and