Front End Customer Service Leader

Food Lion; Charlotte, Northern (NC, KY); Hybrid; USD 24,000 - 30,000; Full time

Job summary

Food Lion in Charlotte is seeking a Front End Associate to provide fast, friendly service and support the Customer Service Manager in maintaining standards.

You will greet customers, handle transactions, and help ensure a neat front end and accurate cash handling, while following the Front End Standard Practice Manual. Join our team delivering a seamless shopping experience across the Southeast and Mid-Atlantic states.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Is courteous and helpful to other associates
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned

Skills

Effective communication

Customer service

Multi-tasking

Education

High school diploma or equivalent

Job description

Food Lion in Charlotte is seeking a Front End Associate to provide fast, friendly service and support the Customer Service Manager in maintaining standards.

You will greet customers, handle transactions, and help ensure a neat front end and accurate cash handling, while following the Front End Standard Practice Manual. Join our team delivering a seamless shopping experience across the Southeast and Mid-Atlantic states.