Front Desk & Visitor Services Specialist

Minnesota Department of Labor and Industry; Saint Paul (MN); On-site; USD 29,000 - 39,000; Part time

Job summary

The Minnesota Department of Labor and Industry is seeking a Receptionist to provide front desk services at the St. Paul office. The role requires handling visitors, answering phones, and performing general administrative tasks in a daytime, in-office setting.

The position supports reception/general operations, with a schedule that is intermittent and typically Monday through Friday as needed. This role emphasizes customer service and communication within a public agency environment.

Qualifications

• Knowledge of customer service practices and principles sufficient to identify each customer's needs, meet quality standards for services, and evaluate customer satisfaction.
• Ability to communicate effectively with internal and external customers.
• Ability to prepare written responses to routine inquiries.
• Skill in customer service sufficient to greet visitors and answer phones and refer to the appropriate person/division with courtesy and respect
• Word processing and typing/keyboarding skills sufficient to accurately and efficiently enter data.
• Skill in answering questions and presenting customers with clear and concise explanations of policies, procedures, and regulations.

Responsibilities

• Greets and provides receptionist services to visitors of the Department of Labor and Industry
• Answers all incoming calls
• Perform other duties as assigned

Skills

Customer service practices

Effective communication

Written responses

Greet visitors

Phone answering

Data entry

Policy explanations

Job description

The Minnesota Department of Labor and Industry is seeking a Receptionist to provide front desk services at the St. Paul office. The role requires handling visitors, answering phones, and performing general administrative tasks in a daytime, in-office setting.

The position supports reception/general operations, with a schedule that is intermittent and typically Monday through Friday as needed. This role emphasizes customer service and communication within a public agency environment.