Front Desk & Visitor Services Specialist

University-Park-Rehabilitation-and-Healthcare-Center; Fort Wayne (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

University-Park-Rehabilitation-and-Healthcare-Center in Fort Wayne, IN is seeking a front desk receptionist to provide exceptional customer service. The role answers inquiries, screens calls, greets visitors, and assists residents and staff, acting as a friendly first point of contact.

The position requires a high-school diploma, proficiency with Microsoft Office, strong multitasking abilities, and a professional appearance.

Qualifications

• High-school diploma or equivalent required.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Ability to multitask and prioritize in a busy environment.
• Professional appearance and demeanor.
• Resourceful, tactful, and proactive in addressing issues.

Responsibilities

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets all visitors entering the facility and will direct or escort them to their destination
• Assists residents, family members, employees and other visitors as needed.
• Performs general administrative tasks such as word processing and data entry.
• Maintains security by following procedures and controlling access (i.e. monitor logbook and surveillance footage).
• Maintain the general filing system and file all correspondences appropriately.
• Receive and sort daily mail/delivery/couriers.
• Reports any issues or concerns with residents to the Administrator.
• Other duties as assigned.

Skills

Multi-tasking

Work under pressure

Professional appearance

Resourceful & proactive

Education

High-school diploma or equivalent

Tools

Microsoft Office

Job description

University-Park-Rehabilitation-and-Healthcare-Center in Fort Wayne, IN is seeking a front desk receptionist to provide exceptional customer service. The role answers inquiries, screens calls, greets visitors, and assists residents and staff, acting as a friendly first point of contact.

The position requires a high-school diploma, proficiency with Microsoft Office, strong multitasking abilities, and a professional appearance.