Front Desk & Visitor Services Specialist

Waldron Rehabilitation and Healthcare Center; Waldron (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

Waldron Rehabilitation and Healthcare Center seeks a friendly front desk/guest services associate to provide exceptional customer service by answering inquiries, greeting visitors, and facilitating information from residents and families.

You will handle switchboard, assist with admissions paperwork, monitor access per procedures, and support administrative tasks under the direction of the Administrator and Business Development Director.

Qualifications

• Must possess, as a minimum, a high-school diploma or its equivalent.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize and work under pressure.
• Professional appearance and demeanor.
• Ability to be resourceful, tactful, and proactive in dealing with any issues that may arise.

Responsibilities

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets all visitors entering the facility and will direct or escort them to their destination
• Assists residents, family members, employees and other visitors as needed.
• Performs general administrative tasks such as Admissions paperwork for Business Development Director and Administrator.
• Maintains security by following CDC and cororate procedures and controlling access (i.e. Covid related log book for staff and visitors).
• Maintain the general filing system and file all correspondences appropriately.
• Receive and sort daily mail/delivery/couriers.
• Reports any issues or concerns with residents to the Administrator.
• Other duties as assigned.

Skills

High school diploma

MS Office

Multi-tasking

Professional appearance

Resourceful

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Waldron Rehabilitation and Healthcare Center seeks a friendly front desk/guest services associate to provide exceptional customer service by answering inquiries, greeting visitors, and facilitating information from residents and families.

You will handle switchboard, assist with admissions paperwork, monitor access per procedures, and support administrative tasks under the direction of the Administrator and Business Development Director.