Guest Services & Front Desk Coordinator

Arcadia Care; Peoria Heights (IL); On-site; USD 30,000 - 38,000; Full time

Job summary

Arcadia Care is seeking a front desk/administrative support role to provide exceptional customer service to residents, visitors, and staff. The incumbent will operate the switchboard, greet visitors, and direct them to their destination, while performing general admin tasks and maintaining security procedures.

The role requires a high school diploma, proficiency in Microsoft Office, and the ability to multitask under pressure.

Qualifications

• Must have a high-school diploma or its equivalent.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize and work under pressure.
• Professional appearance and demeanor.
• Ability to be resourceful, tactful, and proactive in dealing with any issues that may arise.

Responsibilities

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets all visitors entering the facility and will direct or escort them to their destination
• Assists residents, family members, employees and other visitors as needed.
• Performs general administrative tasks such as word processing and data entry.
• Maintains security by following procedures and controlling access (i.e. monitor logbook and surveillance footage).
• Maintain the general filing system and file all correspondences appropriately.
• Receive and sort daily mail/delivery/couriers.
• Reports any issues or concerns with residents to the Administrator.
• Other duties as assigned.

Skills

Multitasking

Professional demeanor

Resourceful

Communication

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Arcadia Care is seeking a front desk/administrative support role to provide exceptional customer service to residents, visitors, and staff. The incumbent will operate the switchboard, greet visitors, and direct them to their destination, while performing general admin tasks and maintaining security procedures.

The role requires a high school diploma, proficiency in Microsoft Office, and the ability to multitask under pressure.