Front Desk & Visitor Security Concierge

Electronic Merchant Systems; Cleveland (OH); On-site; USD 23,000 - 28,000; Full time

Job summary

Kurv, a fintech company serving merchants, seeks a polished Receptionist to be the face of our Cleveland office. This on-site role ensures secure access, handles calls, greets guests, and supports general office operations with accuracy and courtesy.

You'll manage visitor verification, badge control, mail, and meeting setup while maintaining PCI compliance and a professional, calm demeanor when dealing with upset callers or visitors.

Qualifications

• High school diploma or equivalent.
• 1–2 years of experience in a receptionist, front desk, customer service, or administrative role.
• Demonstrated record of reliable, punctual attendance.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office or Google Workspace and multi-line phone systems.
• Ability to pass a pre-employment background check.

Responsibilities

• Verify the identity of every visitor before granting entry, including review of government-issued photo identification where required by company procedure.
• Record every visitor's name, company, purpose of visit, host employee, time in, and time out - with no exceptions for frequent visitors, vendors, or executives' guests.
• Issue, track, and retrieve visitor badges; confirm all badges are returned and accounted for at the end of each visit and each day.
• Ensure visitors are escorted by their host at all times while in the facility and are never left unattended in secure areas.
• Confirm each visitor is properly signed out on departure and reconcile the log against badges issued at the end of each day.
• Maintain visitor logs in the required format and retain them according to the company's PCI retention requirements.
• Prevent tailgating and unauthorized entry; immediately escalation any unidentified individual, access discrepancy, or security concern.
• Protect the confidentiality of visitor records and any sensitive information observed at the front desk.
• Participate in required security awareness and PCI compliance training.
• Be at the front desk and ready to receive guests at the scheduled start time every workday; consistent, punctual attendance is an essential function of this position.
• Greet all visitors promptly and professionally, notify hosts of arrivals, and maintain a clean, orderly reception area.
• Present a polished, professional image that reflects Kurv's standards.
• Answer the main phone line promptly and professionally, route calls accurately, and take complete messages.
• Handle calls from upset, frustrated, or confrontational merchants with composure and courtesy; de-escalate where possible and route the caller to the appropriate department without making commitments outside the scope of the role.
• Document escalated or abusive calls and notify the appropriate manager.
• Never request, accept, record, or repeat full card numbers or other cardholder data over the phone, and follow company procedures for redirecting callers who attempt to share it.
• Receive, sort, and distribute incoming mail and packages; coordinate outgoing shipments and courier pickups.
• Support conference room scheduling and meeting setup.
• Perform additional administrative duties as assigned; the scope of these duties is expected to grow over time.

Skills

Reliability

Punctuality

Communication skills

Office software

Phone systems

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

Phone system

Job description

Kurv, a fintech company serving merchants, seeks a polished Receptionist to be the face of our Cleveland office. This on-site role ensures secure access, handles calls, greets guests, and supports general office operations with accuracy and courtesy.

You'll manage visitor verification, badge control, mail, and meeting setup while maintaining PCI compliance and a professional, calm demeanor when dealing with upset callers or visitors.