Front Desk Concierge

The Aerozone; Cleveland, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The Aerozone in Cleveland, OH is seeking a Front Desk Concierge to warmly welcome visitors and manage a high volume of calls and inquiries. You will coordinate conference room schedules, assist with events, and provide essential administrative support across the headquarters.

This role emphasizes luxury service, professional etiquette, and seamless coordination with internal teams and external guests. On-site position with a focus on flawless guest experience and operational efficiency.

Responsibilities

• Greet and assist diverse guests; direct them to appropriate contacts and locations.
• Answer and route a high volume of phone calls and emails.
• Coordinate on-site conference room schedules and space planning.

Job description

Department: 815 Human Resources Location: Cleveland, OH Our Front Desk Concierge will greet and assist a diverse group of internal and external clients via email, phone calls, and face-to-face interaction while providing a high level of service and professional etiquette. This position plays a crucial role in our Global Headquarters facility and ensures the highest level of luxury service and attention to detail to all clients and processes. DUTIES & RESPONSIBILITIES – Engage with incoming guests and ensure they feel welcomed and are directed to where they need to go and with whom they are meeting, in a friendly and inviting way – Manage and direct a high volume of incoming calls appropriately – Manage schedule for on-site conference rooms and find alternative space solutions when needed – Provide administrative support as needed, and at times, for our C-level suite – Assist and manage company events and conferences by securing spaces, vendors, travel coordination, etc. for those in a...