Front Desk & Visitor Experience Specialist

Cushman & Wakefield; Springfield (VA); On-site; USD 31,000 - 37,000; Full time

Job summary

Cushman & Wakefield in the United States is seeking a Receptionist to be the warm, professional first point of contact for employees, guests and vendors, managing front desk operations, ensuring secure lobby access, and delivering a consistently high standard of hospitality.

You will greet visitors, answer calls and route inquiries, support onsite events, coordinate with Facilities, Security and Workplace teams, and maintain a polished front desk plus lobby environment while upholding safety and

Qualifications

• Strong understanding of front desk operations, hospitality, and workplace logistics.
• Familiarity with visitor management systems, Microsoft Office Suite, and workplace communication platforms.
• Knowledge of building layouts, meeting room configurations, and key personnel.
• Ability to read and follow detailed instructions and standard operating procedures.

Responsibilities

• Warmly greet and direct all visitors, ensuring a welcoming and professional experience from arrival to departure.
• Maintain a polished and organized front desk and lobby environment, ensuring cleanliness, order, and adherence to safety standards.
• Provide accurate information and wayfinding support; escort guests when appropriate.
• Ensure all individuals entering the building are properly badged and authorized.
• Issue and track temporary badges using visitor management systems; support badging processes for new hires, contractors, and employees.
• Answer and route incoming calls professionally, using standard scripts and escalation protocols.
• Monitor general inboxes or communication platforms to ensure timely responses.
• Support onsite events including coordination, setup, catering, and attendee management.
• Ensure lobby monitors display relevant content (e.g., meetings, events, birthdays, work anniversaries).
• Collaborate with Workplace Experience leadership on hospitality programming and initiatives.
• Proactively identify and report maintenance or service needs to ensure a high-quality front-of-house experience.
• Receive and triage incoming USPS mail and packages; coordinate courier services.
• Maintain awareness of Lost & Found and luggage management policies; support tracking and return processes.
• Perform general office duties including data entry, inventory checks, document prep, and logistics support.
• Facilitate office tours and assist internal clients with logistics needs.
• Serve as a cultural ambassador for the workplace, ensuring every interaction reflects the organization's values of professionalism.
• Support executives and VIPs with meeting setup, catering, and supply coordination.
• Collaborate with Security to monitor front-of-house spaces and report concerns.
• Perform opening/closing tasks, stock supplies, and complete requests with initiative.
• Assist with special projects as requested.

Skills

Front desk operations

Hospitality

Workplace logistics

Visitor management systems

Microsoft Office Suite

Workplace communication platforms

Building layouts

Meeting room configurations

Standard operating procedures

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Outlook

Word

Excel

PowerPoint

Teams

Job description

Cushman & Wakefield in the United States is seeking a Receptionist to be the warm, professional first point of contact for employees, guests and vendors, managing front desk operations, ensuring secure lobby access, and delivering a consistently high standard of hospitality.

You will greet visitors, answer calls and route inquiries, support onsite events, coordinate with Facilities, Security and Workplace teams, and maintain a polished front desk plus lobby environment while upholding safety and