Front Desk Coordinator - Welcoming, Tech-Savvy & Perks

Foundation Software; Strongsville (OH); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Office manicures/pedicures

Massages in office

House cleaning service

Monthly car washes

Catered lunches Wednesdays

Monthly happy hour

Job summary

Foundation Software, based in Strongsville, OH, is hiring a Full-Time Receptionist to be the friendly first voice and face of the company. You will handle high-volume calls and perform a variety of administrative tasks in a fast-paced, service-oriented environment.

Join a casual, employee-focused culture with in-office perks and a comprehensive benefits package. Experience with CRM and Microsoft Office is a plus, and Foundation Software offers growth opportunities.

Qualifications

• Experience using CRM software and a dual monitor setup.
• Excellent telephone and active listening skills.
• Ability to multitask between calls and tasks.
• Proficiency with Microsoft Office Suite.
• Salesforce experience preferred.
• Knowledge of Genesys VOIP and Teams.

Responsibilities

• Receive a high volume of incoming calls from clients and vendors.
• Active phone time will be 80-90%, drawing calls from the CRM cue.
• Route all telephone calls according to established protocols.
• Determine needs of clients and direct call to appropriate department/person.
• Create service-request tickets for client users of our software.
• Administer all aspects of mail and shipping functions.
• Greet guests and visitors.
• Adhere to the company security and visitor policy.
• Various clerical duties as assigned.

Skills

Telephone skills

Active listening

Verbal communication

Empathy

Multi-tasking

CRM experience

Microsoft Office

Salesforce

Genesys VOIP

Teams

10-key

Tools

CRM software

Microsoft Office

Salesforce

Genesys VOIP

Teams

Job description

Foundation Software, based in Strongsville, OH, is hiring a Full-Time Receptionist to be the friendly first voice and face of the company. You will handle high-volume calls and perform a variety of administrative tasks in a fast-paced, service-oriented environment.

Join a casual, employee-focused culture with in-office perks and a comprehensive benefits package. Experience with CRM and Microsoft Office is a plus, and Foundation Software offers growth opportunities.