Front Desk & Visitor Information Specialist

Nationwide-Children; Columbus (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Nationwide-Children is seeking a part-time information desk clerk to greet visitors, answer inquiries, and direct them to the right department. Typical shift is Monday through Friday from 8:00 a.m.

to 12:00 p.m., with a friendly, helping attitude. Responsibilities include answering phones and walk-in questions, maintaining records of visitors and complaints, coordinating with other departments to provide accurate information, and keeping the information desk area orderly.

Qualifications

• High school diploma required.
• Two years of customer service experience.
• Able to type 35 words per minute.
• Knowledge of standard medical terminology.
• Excellent listening and interpersonal skills.
• Ability to maintain confidentiality.
• Friendly, helpful attitude; enjoys working with the public.

Responsibilities

• Greets visitors and directs inquiries to appropriate personnel.
• Answers and directs phone calls and walk-in inquiries.
• Provides information about services, policies, and procedures.
• Maintains and updates records of visitors, inquiries, and complaints.
• Maintains cleanliness and organization of information desk area.
• Collaborates with other departments to ensure accurate information for visitors.

Skills

Multitasking

Listening skills

Interpersonal skills

Medical terminology

Typing 35 wpm

Confidentiality

Customer service experience

Education

High school diploma

Job description

Nationwide-Children is seeking a part-time information desk clerk to greet visitors, answer inquiries, and direct them to the right department. Typical shift is Monday through Friday from 8:00 a.m.

to 12:00 p.m., with a friendly, helping attitude. Responsibilities include answering phones and walk-in questions, maintaining records of visitors and complaints, coordinating with other departments to provide accurate information, and keeping the information desk area orderly.