Evening Information Desk Associate

Nationwide Children's Hospital; Columbus (OH); On-site; USD 19,000 - 28,000; Part time

Job summary

Nationwide Children's Hospital in Columbus, OH, is seeking a part-time Information Desk Clerk to greet visitors and direct inquiries. You will answer phones, provide service information, and maintain visitor records while collaborating with departments to ensure accurate information.

The role requires a high school diploma, at least two years of customer service experience, and strong interpersonal and multitasking skills.

Qualifications

• Must possess general office and multitasking skills.
• Requires good listening and excellent interpersonal skills.
• Knowledge of standard medical terminology.
• Ability to type 35 words per minute.
• Ability to maintain confidential information.
• Enjoys working with the public and possesses a friendly, helpful attitude.

Responsibilities

• Answers and directs phone calls and walk-in inquiries to the appropriate personnel or department.
• Provides information about the organization's services, policies, and procedures to visitors.
• Maintains and updates records of visitors, inquiries, and complaints.
• Monitors and maintains the cleanliness and organization of the information desk area.
• Collaborates with other departments to ensure accurate and up-to-date information is provided to visitors.

Skills

General office skills

Listening skills

Interpersonal skills

Medical terminology

Typing 35 wpm

Confidentiality

Public friendly attitude

Education

High school diploma

Job description

Nationwide Children's Hospital in Columbus, OH, is seeking a part-time Information Desk Clerk to greet visitors and direct inquiries. You will answer phones, provide service information, and maintain visitor records while collaborating with departments to ensure accurate information.

The role requires a high school diploma, at least two years of customer service experience, and strong interpersonal and multitasking skills.