Information Desk Specialist

10 Nationwide Children's Hospital; Columbus (OH); On-site; USD 19,000 - 28,000; Part time

Job summary

Nationwide Children’s Hospital in Columbus, OH is seeking a part-time front desk receptionist to greet visitors, answer calls, and direct inquiries to the appropriate departments. The role supports patient families and staff, ensuring a friendly, helpful, and confidential service experience.

You will maintain and update visitor records, provide information about services and policies, and collaborate with other departments to keep information accurate.

Qualifications

• High school diploma, required.
• Two years of customer service experience, required.
• Must possess general office and multitasking skills.
• Requires good listening and excellent interpersonal skills.
• Knowledge of standard medical terminology.
• Ability to type 35 words per minute.
• Ability to maintain confidential information.
• Enjoys working with the public and possesses a friendly, helpful attitude.

Responsibilities

• Greets visitors and responds to inquiries, directing them to the appropriate personnel or department.
• Answers and directs phone calls and walk-in inquiries to the appropriate personnel or department.
• Provides information about the organization's services, policies, and procedures to visitors.
• Maintains and updates records of visitors, inquiries, and complaints.
• Monitors and maintains the cleanliness and organization of the information desk area.
• Collaborates with other departments to ensure accurate and up-to-date information is provided to visitors.

Skills

General office skills

Listening & interpersonal

Medical terminology

Typing 35 wpm

Confidentiality

Customer service orientation

Education

High school diploma

Job description

Overview:

Schedule: Part-time, Monday-Friday (4:00pm-9:30pm)

Job Description Summary:

Greets visitors, responding to inquires or problems and directing visitors to requested locations.

Job Description: Essential Functions:

• Answers and directs phone calls and walk-in inquiries to the appropriate personnel or department.
• Provides information about the organization's services, policies, and procedures to visitors.
• Maintains and updates records of visitors, inquiries, and complaints.
• Monitors and maintains the cleanliness and organization of the information desk area.
• Collaborates with other departments to ensure accurate and up-to-date information is provided to visitors.

Education Requirement:

High school diploma, required.

Licensure Requirement:

(not specified)

Certifications:

(not specified)

Skills:

• Must possess general office and multitasking skills.
• Requires good listening and excellent interpersonal skills.
• Knowledge of standardmedical terminology.
• Ability to type 35 words per minute.
• Ability to maintain confidential information.
• Enjoys working with the public and possesses a friendly, helpful attitude.

Experience:

• Two years of customer service experience, required.

Physical Requirements:

• OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Standing, Walking
• FREQUENTLY: Decision Making, Interpreting Data
• CONTINUOUSLY: Audible speech, Color vision, Computer skills, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting
• Additional Physical Requirements performed but not listed above: Talking on phone/in person Constantly (67-100%)

Other Information:

• The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

EOE M/F/Disability/Vet

Company Culture:

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We’re seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We’re 15,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children’s Hospital. A Place to Be Proud.