Information Desk Specialist

Nationwide-Children; Columbus (OH); On-site; USD 1,653,000 - 2,066,000; Part time

Job summary

Nationwide-Children in Columbus, OH is seeking a part-time Information Desk Associate to greet visitors, answer inquiries, and direct people to the right departments. The role requires a high school diploma, two years of customer service, good listening and interpersonal skills, and the ability to type 35 wpm.

Work hours are Monday–Friday 4:00pm–9:30pm with a welcoming, helpful attitude. You will collaborate with multiple teams to ensure accurate information and maintain records, contributing to

Qualifications

• High school diploma is required.
• Two years of customer service experience is required.
• Ability to type 35 words per minute.
• Good listening and interpersonal skills are required.
• Knowledge of standard medical terminology is beneficial.

Responsibilities

• Greets visitors, responding to inquiries or problems and directing visitors to requested locations.
• Answers and directs phone calls and walk-in inquiries to the appropriate personnel or department.
• Maintains and updates records of visitors, inquiries, and complaints.
• Monitors and maintains the cleanliness and organization of the information desk area.
• Collaborates with other departments to ensure accurate and up-to-date information is provided to visitors.

Skills

Office skills

Multitasking

Listening skills

Interpersonal skills

Medical terminology

Typing 35 wpm

Confidentiality

Customer service

Education

High school diploma

Tools

Computer skills

Job description

Overview:Schedule: Part-time, Monday-Friday (4:00pm-9:30pm)Job Description Summary:Greets visitors, responding to inquires or problems and directing visitors to requested locations.Job Description:Essential Functions:Answers and directs phone calls and walk-in inquiries to the appropriate personnel or department.Provides information about the organization's services, policies, and procedures to visitors.Maintains and updates records of visitors, inquiries, and complaints.Monitors and maintains the cleanliness and organization of the information desk area.Collaborates with other departments to ensure accurate and up-to-date information is provided to visitors.Education Requirement:High school diploma, required.Licensure Requirement:(not specified)Certifications:(not specified)Skills:Must possess general office and multitasking skills.Requires good listening and excellent interpersonal skills.Knowledge of standardmedical terminology.Ability to type 35 words per minute.Ability to maintain confidential information.Enjoys working with the public and possesses a friendly, helpful attitude.Experience:Two years of customer service experience, required.Physical Requirements:OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Standing, WalkingFREQUENTLY: Decision Making, Interpreting DataCONTINUOUSLY: Audible speech, Color vision, Computer skills, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, SittingAdditional Physical Requirements performed but not listed above:Talking on phone/in person Constantly (67-100%)"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"