Evening Information Desk Specialist (Part-Time)

10 Nationwide Children's Hospital; Columbus (OH); On-site; USD 19,000 - 28,000; Part time

Job summary

Nationwide Children’s Hospital in Columbus, OH is seeking a part-time front desk receptionist to greet visitors, answer calls, and direct inquiries to the appropriate departments. The role supports patient families and staff, ensuring a friendly, helpful, and confidential service experience.

You will maintain and update visitor records, provide information about services and policies, and collaborate with other departments to keep information accurate.

Qualifications

• High school diploma, required.
• Two years of customer service experience, required.
• Must possess general office and multitasking skills.
• Requires good listening and excellent interpersonal skills.
• Knowledge of standard medical terminology.
• Ability to type 35 words per minute.
• Ability to maintain confidential information.
• Enjoys working with the public and possesses a friendly, helpful attitude.

Responsibilities

• Greets visitors and responds to inquiries, directing them to the appropriate personnel or department.
• Answers and directs phone calls and walk-in inquiries to the appropriate personnel or department.
• Provides information about the organization's services, policies, and procedures to visitors.
• Maintains and updates records of visitors, inquiries, and complaints.
• Monitors and maintains the cleanliness and organization of the information desk area.
• Collaborates with other departments to ensure accurate and up-to-date information is provided to visitors.

Skills

General office skills

Listening & interpersonal

Medical terminology

Typing 35 wpm

Confidentiality

Customer service orientation

Education

High school diploma

Job description

Nationwide Children’s Hospital in Columbus, OH is seeking a part-time front desk receptionist to greet visitors, answer calls, and direct inquiries to the appropriate departments. The role supports patient families and staff, ensuring a friendly, helpful, and confidential service experience.

You will maintain and update visitor records, provide information about services and policies, and collaborate with other departments to keep information accurate.