Information Desk Specialist - Patient Relations/Info Desk

Nationwide Children's Hospital; Columbus (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Nationwide Children's Hospital in Columbus, OH seeks a part-time Urgent Care Desk receptionist to greet visitors, answer inquiries, and route them to the right departments. The position is Monday-Friday 12:00pm–4:00pm, with primary responsibility at the Urgent Care Desk and opportunities to assist other desks.

Ideal candidates have a high school diploma, at least two years of customer service experience, strong listening and interpersonal skills, basic medical terminology knowledge, and the

Qualifications

• Two years of customer service experience required.
• High school diploma required.

Responsibilities

• Greets visitors and directs to requested locations.
• Answers calls and directs inquiries to appropriate personnel.
• Provides information about services, policies, and procedures to visitors.
• Maintains records of visitors, inquiries, and complaints.
• Monitors and maintains the information desk area.
• Collaborates with other departments to ensure accurate information for visitors.

Skills

Office multitasking

Listening skills

Interpersonal skills

Medical terminology

Typing 35 wpm

Confidentiality

Customer friendly

Education

High school diploma

Job description

Overview

Schedule: Part-time, Monday-Friday (12:00pm- 4:00pm)

Overview

Schedule: Part-time, Monday-Friday (12:00pm- 4:00pm)

The employee will have primary responsibility at Urgent Care Desk, with ability to work other desks as needed.

Job Description Summary

Greets visitors, responding to inquires or problems and directing visitors to requested locations.

Job Description

Essential Functions

• Answers and directs phone calls and walk‑in inquiries to the appropriate personnel or department.
• Provides information about the organization's services, policies, and procedures to visitors.
• Maintains and updates records of visitors, inquiries, and complaints.
• Monitors and maintains the cleanliness and organization of the information desk area.
• Collaborates with other departments to ensure accurate and up‑to‑date information is provided to visitors.

Education Requirement

High school diploma, required.

Licensure Requirement

(not specified)

Certifications

(not specified)

Skills

• Must possess general office and multitasking skills.
• Requires good listening and excellent interpersonal skills.
• Knowledge of standardmedical terminology.
• Ability to type 35 words per minute.
• Ability to maintain confidential information.
• Enjoys working with the public and possesses a friendly, helpful attitude.

Experience

Two years of customer service experience, required.

Physical Requirements

OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Standing, Walking

FREQUENTLY: Decision Making, Interpreting Data

CONTINUOUSLY: Audible speech, Color vision, Computer skills, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting

Additional Physical Requirements Performed But Not Listed Above

Talking on phone/in person Constantly (67-100%)

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"