Information Desk Specialist - Patient Relations/Info Desk

Nationwide-Children; Columbus (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Nationwide-Children is seeking a part-time information desk clerk to greet visitors, answer inquiries, and direct them to the right department. Typical shift is Monday through Friday from 8:00 a.m.

to 12:00 p.m., with a friendly, helping attitude. Responsibilities include answering phones and walk-in questions, maintaining records of visitors and complaints, coordinating with other departments to provide accurate information, and keeping the information desk area orderly.

Qualifications

• High school diploma required.
• Two years of customer service experience.
• Able to type 35 words per minute.
• Knowledge of standard medical terminology.
• Excellent listening and interpersonal skills.
• Ability to maintain confidentiality.
• Friendly, helpful attitude; enjoys working with the public.

Responsibilities

• Greets visitors and directs inquiries to appropriate personnel.
• Answers and directs phone calls and walk-in inquiries.
• Provides information about services, policies, and procedures.
• Maintains and updates records of visitors, inquiries, and complaints.
• Maintains cleanliness and organization of information desk area.
• Collaborates with other departments to ensure accurate information for visitors.

Skills

Multitasking

Listening skills

Interpersonal skills

Medical terminology

Typing 35 wpm

Confidentiality

Customer service experience

Education

High school diploma

Job description

Overview:Schedule: Part-time, Monday-Friday (8:00am-12:00pm)Job Description Summary:Greets visitors, responding to inquires or problems and directing visitors to requested locations.Job Description:Essential Functions:Answers and directs phone calls and walk-in inquiries to the appropriate personnel or department.Provides information about the organization's services, policies, and procedures to visitors.Maintains and updates records of visitors, inquiries, and complaints.Monitors and maintains the cleanliness and organization of the information desk area.Collaborates with other departments to ensure accurate and up-to-date information is provided to visitors.Education Requirement:High school diploma, required.Licensure Requirement:(not specified)Certifications:(not specified)Skills:Must possess general office and multitasking skills.Requires good listening and excellent interpersonal skills.Knowledge of standardmedical terminology.Ability to type 35 words per minute.Ability to maintain confidential information.Enjoys working with the public and possesses a friendly, helpful attitude.Experience:Two years of customer service experience, required.Physical Requirements:OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Standing, WalkingFREQUENTLY: Decision Making, Interpreting DataCONTINUOUSLY: Audible speech, Color vision, Computer skills, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, SittingAdditional Physical Requirements performed but not listed above:Talking on phone/in person Constantly (67-100%)"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"