Front Desk & Visitor Experience Specialist

CBRE Group, Inc.; Cambridge, Northern (MA, KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

CBRE Group, Inc. in Cambridge, MA is seeking a receptionist to provide essential administrative support and first-rate customer service to clients and visitors.

The role focuses on greeting guests, handling calls, coordinating meeting spaces, and ensuring smooth daily operations. Key responsibilities include directing calls, issuing visitor passes, scheduling rooms, handling faxes and mail, and arranging hospitality services.

Responsibilities

• Receive and direct incoming calls to appropriate personnel and voicemail.
• Greet clients, applicants, and visitors upon arrival. Issue visitor passes and parking validations and follow security protocols.
• Schedule and prepare meeting and conference rooms. This includes room setup, placing catering orders, and securing technological equipment. Request building and housekeeping services as needed.
• Perform general clerical duties including distributing office faxes and packages and ordering office supplies.
• Track incoming and outgoing packages, mail, and freight. Arrange messenger service as needed. Arrange hospitality services for guests such as transportation, tickets, reservations, etc.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Deliver own output by following defined procedures and processes under close supervision and guidance.

Job description

CBRE Group, Inc. in Cambridge, MA is seeking a receptionist to provide essential administrative support and first-rate customer service to clients and visitors.

The role focuses on greeting guests, handling calls, coordinating meeting spaces, and ensuring smooth daily operations. Key responsibilities include directing calls, issuing visitor passes, scheduling rooms, handling faxes and mail, and arranging hospitality services.