Front Desk & Visitor Experience Coordinator

United Way Worldwide; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

United Way Broward seeks a Front Desk Administrative Coordinator to be the first point of contact, delivering a welcoming, professional experience for visitors, donors, and staff. Working under the Executive Assistant to the CEO, you will support front-office operations and confidential admin tasks.

The role requires strong customer service, proficiency with Microsoft Office, and the ability to handle high-volume, sensitive communication with tact and discretion in a fully onsite environment.

Qualifications

• High school diploma or equivalent required; higher education preferred.
• Strong customer service and clear communication skills.
• Experience with Microsoft Office and Outlook recommended.
• Ability to handle confidential information with discretion.
• Experience with front-desk or receptionist duties is a plus.

Responsibilities

• Greet visitors, manage sign-in, and maintain a welcoming front desk.
• Answer a high volume of calls and route them appropriately with empathy.
• Coordinate mail, deliveries, and conference room scheduling via Outlook.
• Support executive office tasks, events, RSVPs, and correspondence as needed.
• Uphold COA-adjacent safety policies and crisis-response protocols.

Skills

Customer service

Microsoft Office

Communication skills

Discretion & confidentiality

Multi-line phone system

Education

High school diploma or equivalent

Education in business administration, communications, or related field preferred

Tools

Microsoft Outlook

Visitor management system

Copier

Phone switchboard

Job description

United Way Broward seeks a Front Desk Administrative Coordinator to be the first point of contact, delivering a welcoming, professional experience for visitors, donors, and staff. Working under the Executive Assistant to the CEO, you will support front-office operations and confidential admin tasks.

The role requires strong customer service, proficiency with Microsoft Office, and the ability to handle high-volume, sensitive communication with tact and discretion in a fully onsite environment.