Front Desk & Admin Coordinator — Welcoming Office Support

Volunteers of America Chesapeake and Carolinas in; Lanham (MD); On-site; USD 36,000 - 52,000; Full time

Job summary

Volunteers of America Chesapeake & Carolinas is seeking a Front Desk & Administrative Coordinator to serve as the first point of contact and provide day-to-day administrative support in our onsite office in Lanham, MD.

This role handles front desk operations, mail and deliveries, meeting scheduling, file management, and coordination with vendors, while upholding confidentiality and delivering professional service.

Qualifications

• High School Diploma or equivalent; ability to type 35–40 wpm.
• 1–2 years administrative, receptionist, or office support experience preferred.
• Strong verbal & written communication skills.
• Professional telephone etiquette & interpersonal skills.
• Strong organizational & time-management abilities.
• Ability to prioritize and manage multiple responsibilities.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, MS Teams).

Responsibilities

• Greet and assist visitors, guests, employees, vendors, and others entering the office.
• Answer, screen, and route incoming calls to the appropriate department.
• Respond to general inquiries in a professional and courteous manner.
• Maintain a professional, organized front desk environment.
• Notify staff of visitor arrivals and assist with sign-in procedures.
• Receive, sort, distribute, and process mail.
• Prepare and send correspondence, packages, and shipments.
• Coordinate pickups and deliveries with postal and courier services.
• Provide general clerical support to leadership and staff.
• Maintain electronic and paper filing systems.
• Schedule meetings and reserve conference rooms.
• Assist with printing, copying, and distributing materials.
• Maintain confidential information per policy.
• Assist with special projects and supply inventory management.

Skills

Excellent communication

Organizational skills

Time management

Professional telephone etiquette

Confidentiality and judgment

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Word

Excel

MS Teams

Job description

Volunteers of America Chesapeake & Carolinas is seeking a Front Desk & Administrative Coordinator to serve as the first point of contact and provide day-to-day administrative support in our onsite office in Lanham, MD.

This role handles front desk operations, mail and deliveries, meeting scheduling, file management, and coordination with vendors, while upholding confidentiality and delivering professional service.