Front Desk Team Lead - Patient Experience

ChenMed; Florida; On-site; USD 42,000 - 54,000; Full time

Job summary

ChenMed in Florida seeks a Front Desk Supervisor to oversee Care Facilitators and front desk staff, ensuring a seamless patient experience from entry to departure. The role focuses on scheduling accuracy, staff development, and adherence to ChenMed center standards, while maintaining high customer service levels and regulatory compliance.

The supervisor coordinates with the Center Operations Director to lead engagement initiatives, optimize center performance, and support VIP patient experiences

Qualifications

• Experience leading front desk staff in a healthcare setting.
• Strong communication and problem-solving skills.
• Proven ability to train and coach frontline teams.

Responsibilities

• Leads a team of Care Facilitators and front desk staff; sets goals and drives performance improvements.
• Manages center scheduling using enterprise templates and ensures 100% patient scheduling.
• Oversees Front Desk Ambassador activities; maintains patient experience standards and responds to escalated issues.
• Drives engagement, development, and operational excellence per Center Playbook and regulatory standards.

Skills

Leadership

Team management

Customer service

Scheduling

Communication

Job description

ChenMed in Florida seeks a Front Desk Supervisor to oversee Care Facilitators and front desk staff, ensuring a seamless patient experience from entry to departure. The role focuses on scheduling accuracy, staff development, and adherence to ChenMed center standards, while maintaining high customer service levels and regulatory compliance.

The supervisor coordinates with the Center Operations Director to lead engagement initiatives, optimize center performance, and support VIP patient experiences