Front Desk Supervisor: Lead Patient Experience & Operations

ChenMed; Berwyn (NE); On-site; USD 28,000 - 39,000; Full time

Job summary

ChenMed is seeking a Front Desk Supervisor to lead the front desk team, ensuring smooth patient flow and outstanding service. You will train Care Facilitators, enforce center playbooks, and uphold regulatory standards while coordinating with care teams.

The role emphasizes staffing, onboarding, coaching, and delivering a memorable VIP patient experience from arrival to departure. Strong communication and EMR knowhow are essential.

Qualifications

• High school diploma or GED required.
• 3+ years work experience in a medical facility.
• Ability to lead and coach teams to drive outcomes.
• BLS certification desired.

Responsibilities

• Leads a team of Care Facilitators and front desk staff, with performance goals and development plans.
• Promotes engagement, retention and onboarding expectations for the front desk.
• Ensures scheduling templates are followed and 100% of patients are scheduled.
• Supports patient experience and resolves escalated issues promptly.
• Liaises with PCP scheduling and care teams to close gaps in care and visits.
• Fills in for Care Facilitator as needed and covers related tasks.

Skills

Leadership

Staff supervision

Scheduling

Customer service

Front desk ops

Communication

EMR knowledge

Microsoft Office

English fluency

Education

High school diploma or GED

Some college coursework

BLS for Healthcare Providers certification desired

3+ years healthcare facility experience

Tools

EMR systems

Microsoft Office

Job description

ChenMed is seeking a Front Desk Supervisor to lead the front desk team, ensuring smooth patient flow and outstanding service. You will train Care Facilitators, enforce center playbooks, and uphold regulatory standards while coordinating with care teams.

The role emphasizes staffing, onboarding, coaching, and delivering a memorable VIP patient experience from arrival to departure. Strong communication and EMR knowhow are essential.