Front Desk Leader: Elevate Patient Experience & Operations

ChenMed; Largo (TN); On-site; USD 28,000 - 40,000; Full time

Job summary

ChenMed in the United States is seeking a Front Desk Supervisor to organize and direct front desk staff, optimize patient flow, and uphold ChenMed standards across the center. You will train Care Facilitators, oversee scheduling, and ensure a warm VIP experience from entry to exit.

This role requires strong leadership, coaching, and a commitment to quality care, with duties spanning operations, compliance, and patient experience.

Qualifications

• High school diploma or GED equivalent required.
• Ability to lead and coach teams to drive positive outcomes and excellence.
• Some college coursework preferred.
• A minimum of 3 years’ work experience in a medical facility required.
• BLS for Healthcare Providers certification desired.

Responsibilities

• Leads a team of Care Facilitators and other front desk staff. Supervisory tasks include setting performance goals and developing top talent.
• Engagement and Development: Instills ChenMed values, builds culture, promotes retention, and coaches team members.
• Operational Excellence: adheres to center procedures, monitors patient flow, and ensures quality standards.
• Scheduling Optimization: follows templates, ensures patients are scheduled, and coordinates CGAP/THV-EE scheduling as needed.
• Front Desk Ambassador: assists patients, opens doors, and maintains VIP experience and patient interactions.

Skills

Leadership

Customer service

Operations management

Communication

Problem solving

Team coaching

Education

High School Diploma or GED

Some college coursework

Tools

Microsoft Office Suite

EMR systems

Phone systems

Job description

ChenMed in the United States is seeking a Front Desk Supervisor to organize and direct front desk staff, optimize patient flow, and uphold ChenMed standards across the center. You will train Care Facilitators, oversee scheduling, and ensure a warm VIP experience from entry to exit.

This role requires strong leadership, coaching, and a commitment to quality care, with duties spanning operations, compliance, and patient experience.