Front Desk Lead: Patient Experience & Operations

ChenMed; Oak Lawn (IL); Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

ChenMed is seeking a Front Desk Supervisor to organize and direct the front desk team, coordinate staff activities, and ensure high-quality patient care. You will train and support Care Facilitators, lead front office operations, and maintain strong relationships with internal and external partners to enhance the patient experience.

You will oversee scheduling, onboarding, coaching, and performance improvements, while ensuring compliance with center guidelines and quality standards.

Qualifications

• Experience leading front desk staff and scheduling teams.
• Ability to hire and select front desk staff as supervisor.
• Knowledge of center operations and Playbook procedures.
• Ensures OSHA, clinical and quality standards and patient experience.

Responsabilités

• Leads a team of Care Facilitators and front desk staff, setting performance goals and guiding development.
• Ensures 100% patient scheduling and adherence to templates.
• Oversees engagement, scheduling, and center operations to optimize patient flow.
• Acts as primary contributor in hiring and selection of front desk staff.
• Supports VIP patient experience and coordinates with care teams.

Connaissances

Leadership

Team management

Customer service

Scheduling

Problem solving

Description du poste

ChenMed is seeking a Front Desk Supervisor to organize and direct the front desk team, coordinate staff activities, and ensure high-quality patient care. You will train and support Care Facilitators, lead front office operations, and maintain strong relationships with internal and external partners to enhance the patient experience.

You will oversee scheduling, onboarding, coaching, and performance improvements, while ensuring compliance with center guidelines and quality standards.