Hotel Front Desk Supervisor

Bighorn Law; Colorado Springs (CO); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Competitive wages

Sick leave pay

401(k)

Hilton employee discounts

Job summary

DoubleTree by Hilton Colorado Springs is seeking a Front Desk Supervisor to oversee daily operations, train staff, and ensure guest satisfaction. This full-time role emphasizes team leadership, guest service, and adherence to hotel standards.

Responsibilities include supervising the front desk team, managing check-ins/outs, resolving guest issues, coordinating with housekeeping/maintenance, and handling cash and billing accuracy. Strong PMS skills and hospitality experience are required.

Qualifications

• High school diploma or equivalent is required; hospitality management degree preferred.
• 1–3 years of front desk or guest service experience with some leadership/training exposure.
• Strong communication, problem solving, organization, and PMS proficiency expected.

Responsibilities

• Staff supervision: manage front desk team schedules, daily tasks, and performance.
• Guest service & resolution: greet guests, handle check-ins/outs, resolve escalated complaints.
• Operations & training: train new hires, enforce standards, coordinate with housekeeping/maintenance.
• Financial duties: reconcile cash drawers, audit shift reports, verify billing accuracy.

Skills

Communication

Problem solving

Organization

PMS

Education

High school diploma or equivalent

Hospitality management degree (preferred)

Tools

PMS

Job description

Posted 2 days ago

The Doubletree by Hilton Colorado Springs is hiring a Front Desk Supervisor. This is a full time position. The hotel front desk supervisor oversees daily front desk operations, trains and leads staff, and ensures high guest satisfaction.

Staff Supervision: Manage front desk team schedules, assign daily tasks, and monitor staff performance.

Guest Service & Resolution: Greet guests, manage check-ins and check-outs, and resolve escalated guest complaints.

Operations & Training: Train new hires, enforce hotel standards, and coordinate with housekeeping and maintenance departments.

Financial Duties: Reconcile cash drawers, audit shift reports, and verify billing accuracy.

Education: High school diploma or equivalent; a hospitality management degree is preferred.

Experience: 1 to 3 years of front desk or guest service experience, including prior leadership or supervisory training.

Skills: Strong communication, problem-solving, organization, and proficiency in hotel Property Management Systems (PMS).

Availability: Flexibility to work varied shifts, including weekends, nights, and holidays.

Compensation

$20 - $20.50 hourly

At the DoubleTree, it's our unique CARE culture that inspires us to create and deliver exceptional experiences for our guests, Team Members, and the communities in which we live and work.

Our hotel is near I-25, five minutes from the Broadmoor World Arena, and it's under five miles from downtown Colorado Springs, Fort Carson, and the Cheyenne Mountain Zoo. Garden of the Gods is only a 20-minute drive away.

Competitive Wages, Sick Leave Pay, 401(k), and Hilton Employee Discounts.

The DoubleTree Colorado Springs is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, veteran or military status, disability, genetic information, or any other characteristic prohibited by federal, state, and/or local laws.

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