Front Desk Team Lead: Guest Experience Champion

Alterra Mountain Company; United States; On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Free Alterra Mountain Resort pass

Employee housing

Discounted onsite childcare

Accrued paid sick leave

401(k) match

Great discounts and access to pro deal

Full medical benefits, vacation time,/

Job summary

Schweitzer is seeking a Front Desk Supervisor to lead the front desk team and ensure a welcoming, professional guest experience. You will oversee daily operations, handle inquiries, resolve issues, and promote resort amenities through proactive service.

The role requires coordinating reservations, check-in/check-out, and payments while maintaining security and procedure adherence. Shifts include mornings, evenings, weekends, and holidays.

Qualifications

• High school diploma or GED preferred.
• Minimum one year of customer service experience.
• Driver's license required; insurable.

Responsibilities

• Greet and assist guests in person and over the phone.
• Operate the phone switchboard and respond to inquiries professionally.
• Check guests in and out using the reservation system and manage requests.
• Collect payments for rooms and services accurately.
• Provide directions and information about resort amenities.

Skills

Communication skills

Organizational skills

Problem solving

Education

High school diploma/GED

Tools

SMS system

Onity

Lynx

Excel

Word

Job description

Schweitzer is seeking a Front Desk Supervisor to lead the front desk team and ensure a welcoming, professional guest experience. You will oversee daily operations, handle inquiries, resolve issues, and promote resort amenities through proactive service.

The role requires coordinating reservations, check-in/check-out, and payments while maintaining security and procedure adherence. Shifts include mornings, evenings, weekends, and holidays.