Guest Experience Specialist - Front Desk

Schulte Hospitality Group; Town of Victor (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Daily pay

Telemedicine

Health & Life Insurance

401k match

PTO

Holiday pay

Pet insurance

Employee assistance program

Discount marketplace

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team in a fast-paced hotel environment. You will greet guests, manage check-ins, answer inquiries, and help ensure a seamless arrival experience.

The role requires at least a year in front desk operations, good communication, and a professional, friendly demeanor. We offer competitive hourly pay, PTO, health benefits, and opportunities for career growth within the SHG portfolio.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests as they arrive, focus on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest . Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Skills

Basic computer skills

Communication

Guest service

Education

High School education

Job description

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team in a fast-paced hotel environment. You will greet guests, manage check-ins, answer inquiries, and help ensure a seamless arrival experience.

The role requires at least a year in front desk operations, good communication, and a professional, friendly demeanor. We offer competitive hourly pay, PTO, health benefits, and opportunities for career growth within the SHG portfolio.