Front Desk Leader – Guest Experience at Mountain Resort

Schweitzer; Sandpoint (ID); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Free pass

Employee housing

Childcare discounts

Sick leave

401(k)

Pro deals

Benefits package

Job summary

Schweitzer is seeking a Front Desk Supervisor to lead daily guest services and front desk operations at our year-round Schweitzer Mountain Resort in Idaho. You will guide front desk staff, handle inquiries, and promote resort services while ensuring a welcoming guest experience.

Responsibilities include cash handling, check-in/out, and collaboration with teams to maintain high service standards. Shifts span mornings, evenings, weekends, and holidays as needed.

Qualifications

• High school diploma or GED preferred.
• At least 1 year in a customer service role.
• Strong communication and problem-solving skills.
• Ability to supervise and lead a team.

Responsibilities

• Greet guests in person and on the phone with outstanding service.
• Operate the phone switchboard and respond to inquiries promptly.
• Use the reservation system to check in/out guests and manage requests.

Skills

Customer service

Leadership

Communication

Cash handling

Conflict resolution

Education

High school diploma or GED

Tools

SMS system

Onity

Lynx

Excel

Word

Job description

Schweitzer is seeking a Front Desk Supervisor to lead daily guest services and front desk operations at our year-round Schweitzer Mountain Resort in Idaho. You will guide front desk staff, handle inquiries, and promote resort services while ensuring a welcoming guest experience.

Responsibilities include cash handling, check-in/out, and collaboration with teams to maintain high service standards. Shifts span mornings, evenings, weekends, and holidays as needed.