Seasonal Front Desk & Guest Services Associate

Alterra Mountain Company; Sandpoint (ID); On-site; USD 24,000 - 26,000; Part time

Benefits offered by this job

Free resort pass

Employee housing

Childcare discount

Paid sick leave

401(k) match

Pro deals

Medical benefits

Vacation time

Parental leave

Job summary

Alterra Mountain Company is seeking a Front Desk Associate at Schweitzer to warmly greet guests, handle inquiries, process reservations, and manage check-in/check-out with accuracy. You will promote resort amenities, handle payments, and maintain security during shifts that include mornings, evenings, weekends, and holidays.

Ideal candidates have strong customer service experience, basic computer skills, and a calm demeanor under pressure.

Qualifications

• High school diploma or GED preferred.
• Prior customer service experience preferred (one year ideal).
• Valid driver's license preferred.

Responsibilities

• Greet guests in person and by phone with a warm, welcoming approach.
• Handle inquiries and guest complaints professionally.
• Promote resort amenities through suggested up-selling.
• Manage reservations and check-in/check-out procedures accurately.
• Process payments and maintain accurate cash handling.
• Use front desk systems (SMS/Onity/Lynx) for operations.
• Provide directions and activity suggestions to guests.
• Maintain security of room keys and follow cash procedures.
• Support housekeeping and other tasks as needed.

Skills

Customer service

Cash handling

Phone etiquette

Multitasking

Communication

Education

High school diploma/GED

Tools

SMS

Onity

Lynx

Excel

Word

Job description

Alterra Mountain Company is seeking a Front Desk Associate at Schweitzer to warmly greet guests, handle inquiries, process reservations, and manage check-in/check-out with accuracy. You will promote resort amenities, handle payments, and maintain security during shifts that include mornings, evenings, weekends, and holidays.

Ideal candidates have strong customer service experience, basic computer skills, and a calm demeanor under pressure.