Front Office Supervisor — Lead Guest Services & Training

PEG Companies, Inc.; Northern (KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

PEG Companies, Inc. Front Office Supervisor position oversees the daily tasks of the hotel front desk.

You will train front office staff, including front desk, night audit, and valet, on hotel policy, brand standards, and safety procedures to ensure consistent guest service. You will coordinate communication with housekeeping and other departments, resolve guest concerns promptly, and prepare daily front desk reports.

Responsibilities

• Oversee workload during shifts of front office associates.
• May train new employees, provide coaching when necessary.
• Maintains working relationships and communicates with all departments.
• Collaborates with housekeeping to ensure accurate room status information is maintained and properly communicated.
• Resolve guest concerns quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate front office employees.
• Prepare and review daily front desk reporting, take action as appropriate to ensure the interests of the hotel and guests are addressed.
• Ensure implementation and compliance of all company policies and brand standards.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
• May act as the Manager on Duty, provide guidance and support to all departments in the hotel when required.
• Maybe required to help in other areas of the hotel on occasion, such as housekeeping, breakfast, or engineering. Perform other duties as requested by management.

Job description

PEG Companies, Inc. Front Office Supervisor position oversees the daily tasks of the hotel front desk.

You will train front office staff, including front desk, night audit, and valet, on hotel policy, brand standards, and safety procedures to ensure consistent guest service. You will coordinate communication with housekeeping and other departments, resolve guest concerns promptly, and prepare daily front desk reports.