Front Desk Supervisor - Patient Experience & Scheduling

Complete Care; Lakeland (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Complete Care in Lakeland, FL is seeking a Front Desk Supervisor to lead administrative operations and ensure outstanding patient scheduling, insurance workflows, and billing readiness. You will coach front desk staff, manage timecards, and support onboarding while coordinating care across multiple services.

The role emphasizes accurate insurance data, high-quality patient interactions, and proactive KPI tracking to maintain a welcoming front desk environment and compliant workflows.

Qualifications

• Minimum: 1 year of administrative leadership experience.
• Preferred: 2+ years front desk leadership in healthcare.
• Strong leadership and staff development skills.
• Excellent verbal and written communication.

Responsibilities

• Supervise Administrative Care Coordinators and Medical Receptionists.
• Provide ongoing coaching, training, and feedback.
• Manage schedules, approve timecards, and ensure coverage.
• Participate in interviewing and onboarding front desk staff.
• Ensure patients are fully scheduled through their treatment plans.
• Oversee schedule accuracy and productivity metrics.
• Monitor compliance calls and follow-up outreach.
• Coordinate multi-service scheduling across chiropractic, medical, imaging, and rehab.
• Ensure accurate collection and verification of patient insurance information.
• Support staff in communicating financial expectations to patients.
• Oversee billing readiness and insurance accuracy.
• Monitor and manage pre-authorizations for imaging, procedures, and evaluations.
• Confirm financial clearance prior to services being rendered.
• Audit front desk documentation for completeness and correctness.
• Support tracking of KPIs including show rates, cancellations, and compliance.
• Align front desk workflows with revenue integrity and quality goals.
• Maintain a welcoming and professional lobby and front desk environment.
• Coach staff in communication, empathy, and conflict resolution.
• Support service recovery for escalated patient concerns.
• Collaborate with Practice Manager, Hub Manager, Lead Care Coordinator, and providers.
• Support multi-service patient flow and communication during peak times.
• Promote teamwork, unity, and a patient-first mindset.
• Demonstrate professionalism, empathy, and ownership.
• Strong leadership and staff development skills.
• Accuracy with insurance and scheduling workflows.
• Ability to manage multiple tasks in high-volume settings.
• Excellent verbal and written communication skills.

Skills

Front desk leadership

Scheduling

Healthcare administration

Coaching & training

Insurance workflows

Billing readiness

Communication

Conflict resolution

KPI tracking

Job description

Complete Care in Lakeland, FL is seeking a Front Desk Supervisor to lead administrative operations and ensure outstanding patient scheduling, insurance workflows, and billing readiness. You will coach front desk staff, manage timecards, and support onboarding while coordinating care across multiple services.

The role emphasizes accurate insurance data, high-quality patient interactions, and proactive KPI tracking to maintain a welcoming front desk environment and compliant workflows.