Patient Care Coordinator: Front Office & Scheduling

Complete Care; Winter Haven (FL); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Paid Holidays + Floating Holiday

Company-Paid Life Insurance

Short-Term Disability

Job summary

Complete Care in Winter Haven, FL seeks a Care Coordinator (Admin) to support patient care and administrative tasks. You will greet patients, coordinate appointments across services, verify insurance, and maintain accurate EHR documentation.

The role emphasizes compassionate service, efficient front-office operations, and collaboration with healthcare providers to ensure a smooth patient journey.

Qualifications

• Experience in a medical front desk setting preferred.
• Strong communication and organization skills.
• Comfort with healthcare workflows and patient data.

Responsibilities

• Welcome patients and create a positive first impression during every visit.
• Schedule, confirm, and coordinate appointments across services to help patients stay on track with their care plans.
• Perform appointment reminders and proactive outreach to support patient engagement and continuity of care.
• Collect and verify insurance and demographic information accurately to support efficient patient care and claims processing.
• Assist patients with questions regarding appointments, payments, and next steps in their recovery.
• Maintain complete and accurate documentation within the electronic medical record (EHR).
• Coordinate with providers and teammates to ensure every patient receives a seamless, well-coordinated experience.
• Support insurance authorization workflows and follow up on outstanding approvals to reduce delays in care.
• Help remove barriers to care by proactively identifying scheduling or authorization issues before they impact patients.
• Maintain an organized, professional front office while supporting efficient clinic operations.
• Continuously look for opportunities to improve workflows, enhance the patient experience, and support your team.

Skills

Medical Receptionist

Front Desk Coordination

Customer Service

Scheduling

Job description

Complete Care in Winter Haven, FL seeks a Care Coordinator (Admin) to support patient care and administrative tasks. You will greet patients, coordinate appointments across services, verify insurance, and maintain accurate EHR documentation.

The role emphasizes compassionate service, efficient front-office operations, and collaboration with healthcare providers to ensure a smooth patient journey.