Patient Care Coordinator — Front Desk & Scheduling

Complete Care Centers; Winter Haven (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays + Floating Holiday

Company-Paid Life Insurance

Short-Term Disability

Career Growth Opportunities

Job summary

Complete Care is hiring a Care Coordinator (Admin) in Winter Haven to ensure a welcoming, organized patient journey across the care pathway. This full-time role focuses on coordinating appointments, collecting information, and supporting administrative tasks in a fast-paced clinic.

You'll work closely with providers, manage front-office operations, and help patients access timely care while learning and growing in a supportive healthcare team.

Qualifications

• Experience in medical reception or front desk roles preferred.
• Strong communication and customer service skills.
• Comfort with scheduling and EMR/documentation systems.

Responsibilities

• Welcome patients and create a positive first impression.
• Schedule, confirm, and coordinate appointments across multiple services.
• Perform appointment reminders and proactive outreach for engagement.
• Collect and verify insurance and demographic information for claims.
• Assist patients with questions about appointments and payments.
• Maintain complete documentation in the EHR.
• Coordinate with providers to ensure a seamless patient experience.
• Support insurance authorization workflows and follow-ups.
• Identify and address scheduling or authorization barriers.
• Maintain an organized front office and efficient clinic operations.
• Continuously look for workflow improvements and team support.

Skills

Patient-focused

Calm under pressure

Reliable

Organized

Accurate

Adaptable

Warm & personable

Multitasking

Team-oriented

Accountable

Job description

Complete Care is hiring a Care Coordinator (Admin) in Winter Haven to ensure a welcoming, organized patient journey across the care pathway. This full-time role focuses on coordinating appointments, collecting information, and supporting administrative tasks in a fast-paced clinic.

You'll work closely with providers, manage front-office operations, and help patients access timely care while learning and growing in a supportive healthcare team.