Patient Experience Concierge - Front Desk Pro

Imagine Orthodontic Studio; Orlando (FL); On-site; USD 26,000 - 28,000; Full time

Job summary

Imagine Orthodontic Studio in Lakeland, FL is seeking a full-time Front Office Specialist to greet patients, manage check-ins, schedules, and payments, and support insurance verification and HIPAA compliance. The role emphasizes patient experience and a vibrant office culture.

The ideal candidate has 1+ years at a front desk, strong customer service, and excellent communication, with a team-first attitude and willingness to learn. Medical/dental office experience is a plus.

Qualifications

• High School Diploma or equivalent
• 1+ years of front desk representative experience
• Great customer service and outstanding written and communication skills with professional and courteous phone etiquette
• High energy with engaging personality
• Proactive mindset, attention to detail, and willingness to support the office team
• Well-groomed and appropriate professional appearance
• Support office community and sponsorship events outside of office
• Reliable form of transportation
• Participate in morning huddle, patient chart review, and routine office meetings
• Keep front desk and reception area clean and neat
• Willingness to learn, adapt, and be a team player
• Desire to make the day fun for team members and patients alike
• Orthodontic / Dental industry experience
• Working knowledge of Microsoft Word and Excel

Responsibilities

• Greet and welcome arriving patients
• Check-in and collect information from patients, answering questions and assisting with completion of all necessary forms and documentation
• Create WOW moments for patients
• Schedule patient appointments, reschedule appointments, call no-show patients, and confirm upcoming patient appointments
• Input and update patient records / information
• Confirm patient insurance information and eligibility
• Maintain HIPAA standards and compliance when handling patient information
• Process payments, deposits, and facilitate updating payment information
• Call, email, and follow-up with patients for past due payments and treatment
• Regulate patient waiting area, ensuring patients are comfortable, attended to, and excited about their visit
• Complete admin tasks, such as photocopying, printing, scanning, sorting / filing / sending forms
• Assist and support local marketing and community events
• Establish trust with patients, ensuring that they have the best patient experience

Skills

Great customer service

Written and verbal communication

Phone etiquette

High energy

Proactive mindset

Attention to detail

Team player

Professional appearance

Reliable transportation

Morning huddle participation

Front desk upkeep

Willingness to learn

Positive attitude

Sponsorship/events support

Adaptability

Orthodontic experience

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Job description

Imagine Orthodontic Studio in Lakeland, FL is seeking a full-time Front Office Specialist to greet patients, manage check-ins, schedules, and payments, and support insurance verification and HIPAA compliance. The role emphasizes patient experience and a vibrant office culture.

The ideal candidate has 1+ years at a front desk, strong customer service, and excellent communication, with a team-first attitude and willingness to learn. Medical/dental office experience is a plus.