Front Desk Supervisor & Office Operations Lead

WM001 William & Mary; United States; On-site; USD 48,000 - 51,000; Full time

Job summary

William & Mary is seeking a Front Desk Supervisor for University Advancement to oversee communications, reception, and office services in the Discovery buildings. The role requires high organization, customer service excellence, and coordination with campus partners for building operations and records management.

The position is full-time, in-person in Williamsburg, with a standard workweek and overtime during peak periods around university events.

Qualifications

• High School graduate or equivalent.
• Prior administrative experience in a fast-paced office environment.
• Strong administrative skills with proofreading and editing of complex documents.
• Proficiency in MS Office (PowerPoint, Access, Outlook, Word and Excel).
• Excellent oral and written communication with strong customer service orientation.

Responsibilities

• 80% - Business Operations: lead all University Advancement communications and reception for visitors; manage main phone line and conference room calendars; coordinate building maintenance and security.
• 10% - Staff Engagement: plan and execute quarterly All-Staff Gatherings and events with vendors and campus partners.
• 10% - Emergency Response Management: maintain emergency plans, stock first aid kits, and act as building coordinator for evacuations.

Skills

Administrative experience

Proofreading

Editing

MS Office

Education

High School diploma or equivalent

Post high school education or training

Tools

MS Office Suite (PowerPoint, Access, Outlook, Word, Excel)

Job description

William & Mary is seeking a Front Desk Supervisor for University Advancement to oversee communications, reception, and office services in the Discovery buildings. The role requires high organization, customer service excellence, and coordination with campus partners for building operations and records management.

The position is full-time, in-person in Williamsburg, with a standard workweek and overtime during peak periods around university events.