Front Desk Supervisor - University Advancement Operations

William & Mary; Virginia (IL); On-site; USD 48,000 - 51,000; Full time

Job summary

William & Mary is seeking a Front Desk Supervisor for University Advancement to lead reception and communications, manage the main phone line and calendars, and coordinate with campus partners. The role focuses on delivering high-quality customer service and ensuring smooth business operations in Discovery I and II.

The position is in-person, Monday–Friday, 8am–5pm, with possible overtime during peak events.

Qualifications

• High School diploma or equivalent; postsecondary education preferred.
• Proven administrative experience in fast-paced office environments.
• Strong proofreading/editing skills with high attention to detail.

Responsibilities

• Lead all communications and reception for the unit; manage main phone line and calendars with professionalism.
• Oversee building maintenance, safety, HVAC, custodial, security, and fire systems for Discovery I.
• Manage records, document disposal, and asset inventory for the department.
• Coordinate deliveries and liaise with campus partners; handle building access and security requests.
• Plan and support staff engagement events and leadership activities.
• Maintain emergency preparedness plans and serve as liaison with Emergency Management Team.

Skills

Customer service orientation

Diplomacy and tact

Detail-oriented proofreading/editing

Education

High School diploma or equivalent

Post high school education or training (preferred)

Tools

MS Office

PowerPoint

Access

Outlook

Word

Excel

Job description

William & Mary is seeking a Front Desk Supervisor for University Advancement to lead reception and communications, manage the main phone line and calendars, and coordinate with campus partners. The role focuses on delivering high-quality customer service and ensuring smooth business operations in Discovery I and II.

The position is in-person, Monday–Friday, 8am–5pm, with possible overtime during peak events.