Front Desk Supervisor, University Advancement Operations

William & Mary and the Virginia Institute of Marine Science; Irvine (CA); On-site; USD 48,000 - 51,000; Full time

Job summary

William & Mary in Williamsburg, VA, seeks a Front Desk Supervisor for University Advancement to support the office with high-quality customer service and efficient operations. This full-time in-person role is based in the Discovery complex and reports to the Executive Director, Advancement Operations.

The position oversees communications, building operations, records management, and fiscal process support, while fostering a culture of belonging aligned with institutional values.

Qualifications

• High School graduate or equivalent.
• Prior administrative experience in a fast-paced office environment.
• Strong administrative skills with proofreading/editing of complex documents.
• Proficient in MS Office applications: PowerPoint, Access, Outlook, Word, Excel.
• Excellent oral and written communication with a customer-service orientation and diplomacy.

Responsibilities

• Manage communications and reception for visitors to Discovery I/II, handle main phone line and calendars with professionalism.
• Serve as primary contact for building maintenance, security, access, and facilities requests.
• Maintain records, manage assets, and coordinate procurement with campus partners.
• Provide backup support for fiscal processes and operations in absence of the Finance & Administration team.
• Plan and execute staff engagement events in collaboration with the Talent Team.
• Maintain emergency preparedness and coordinate evacuation and liaison with campus EM teams.

Skills

Administrative experience

Proofreading

Editing

Customer service

Diplomacy

Education

High School diploma or equivalent

Tools

PowerPoint

Access

Outlook

Word

Excel

Job description

William & Mary in Williamsburg, VA, seeks a Front Desk Supervisor for University Advancement to support the office with high-quality customer service and efficient operations. This full-time in-person role is based in the Discovery complex and reports to the Executive Director, Advancement Operations.

The position oversees communications, building operations, records management, and fiscal process support, while fostering a culture of belonging aligned with institutional values.