Front Desk & Office Operations Lead

William & Mary; Williamsburg (VA); On-site; USD 48,000 - 51,000; Full time

Job summary

William & Mary in Williamsburg seeks a Front Desk Supervisor for University Advancement to lead communications, office operations, and visitor reception in Discovery I and II. This full-time, in-person role supports senior leadership and coordinates building operations.

You will oversee calendars, facilities, and finance-related tasks using university systems, ensuring high standards of customer service; hours are 8am-5pm, Monday–Friday, with overtime during peak events.

Qualifications

• High School graduate or equivalent required.
• Strong administrative skills with proofreading/editing complex documents.
• Excellent oral and written communication with customer service orientation.
• Proficient in MS Office applications including PowerPoint, Access, Outlook, Word, Excel.
• Able to interact with internal and external constituents with diplomacy and tact.

Responsibilities

• Lead all University Advancement communications and reception for visitors to Discovery I and Discovery II buildings, manage main phone line and conference room calendars with discretion.
• Act as primary contact for building maintenance, including elevators, HVAC, custodial, security, and fire systems; manage facilities requests.
• Handle fiscal processes; serve as backup to Assistant Director, Finance & Administration, for financial operations.
• Coordinate staff engagement logistics for All-Staff events and retreats.
• Maintain emergency preparedness plans and serve as building coordinator for evacuations.

Skills

Administrative skills

Proofreading & editing

Customer service

Communication skills

Diplomacy & tact

Education

High School diploma or equivalent

Post high school education or training

Tools

MS Office (PowerPoint, Access, Outlook, Word, Excel)

Job description

William & Mary in Williamsburg seeks a Front Desk Supervisor for University Advancement to lead communications, office operations, and visitor reception in Discovery I and II. This full-time, in-person role supports senior leadership and coordinates building operations.

You will oversee calendars, facilities, and finance-related tasks using university systems, ensuring high standards of customer service; hours are 8am-5pm, Monday–Friday, with overtime during peak events.