Guest Experience Lead - Front Desk & Front Office

Hilton; Boston (MA); On-site; USD 45,000 - 55,000; Full time

Job summary

Hilton Boston is seeking a Front Office Supervisor to oversee daily Front Office tasks and staffing, ensuring efficient check-in/out, lobby flow, luggage assistance, and accurate room availability.

You will resolve guest inquiries promptly, mentor teammates, and uphold Hilton's standards of hospitality, integrity, leadership, teamwork and ownership to deliver outstanding guest service and financial profitability.

Qualifications

• Experience supervising Front Office operations or in a hotel reception role.
• Strong guest service and communication skills.
• Ability to respond to guest inquiries and resolve issues promptly.

Responsibilities

• Assign work and supervise Front Office staff to ensure smooth check-in/out.
• Oversee lobby traffic, luggage assistance, and rate/availability determinations.
• Respond to guest inquiries and resolve complaints in a timely, friendly manner.

Job description

Hilton Boston is seeking a Front Office Supervisor to oversee daily Front Office tasks and staffing, ensuring efficient check-in/out, lobby flow, luggage assistance, and accurate room availability.

You will resolve guest inquiries promptly, mentor teammates, and uphold Hilton's standards of hospitality, integrity, leadership, teamwork and ownership to deliver outstanding guest service and financial profitability.