Front Desk Supervisor: Lead Guest Experience & Ops

Aimbridge Hospitality; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Disability Income (Short/Long-Term)

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Supervisor for the Fairfield Inn Austin South. You will lead the front desk team, ensure smooth check-ins/check-outs, and create a memorable guest experience with warmth and efficiency.

You’ll manage reservations, VIP requests, and guest concerns while guiding operations and promoting value through smart rate strategies. Excellent communication and leadership are essential for this role.

Qualifications

• Guest greeted warmly and check-ins/check-outs run smoothly
• Reservations, VIP requests, and guest needs handled with professionalism

Responsibilities

• Greet guests and manage check-in/check-out experience
• Track logs, messages and packages to ensure efficient operations
• Monitor rates, packages and promotions to boost revenue and value
• Lead and train associates, resolve guest concerns, uphold safety and standards

Skills

Guest experience

Operations tracking

Revenue & rate strategy

Team leadership

Education

High school diploma

College coursework in related field

Job description

Aimbridge Hospitality is seeking a Front Desk Supervisor for the Fairfield Inn Austin South. You will lead the front desk team, ensure smooth check-ins/check-outs, and create a memorable guest experience with warmth and efficiency.

You’ll manage reservations, VIP requests, and guest concerns while guiding operations and promoting value through smart rate strategies. Excellent communication and leadership are essential for this role.