Guest Experience Specialist

Landry's, LLC.; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Tips earnings

Job summary

Landry's, LLC. is seeking a guest services associate to assist with check-in/check-out, inquiries, and mail handling in a hotel setting. You will maintain guest communications, balance transactions, and coordinate with departments to ensure a seamless guest experience.

The ideal candidate has 2 years in hospitality or guest services, fluent English, and strong computer and organizational skills. This is an on-site role with tips earnings and regular duties consistent with hotel front desk

Qualifications

• Excellent interpersonal and communication skills.
• Fluent English required.
• 2 years experience in hospitality or guest services.
• High school diploma or GED.
• Proficient with Windows and general office equipment.
• Ability to read and understand policies and procedures.

Responsibilities

• Check in and out of hotel guests.
• Answer guest inquiries and give directions.
• Maintain guest mail, messages and packages.
• Clean and stock work areas and transport supplies.
• Assist in developing and distributing housekeeping reports.
• Process room charges and postings.
• Balance clerk/cashier postings, cash and credit transactions.
• Use computer and other general office equipment.
• Interact with all hotel departments.
• Assist guests using safe deposit boxes.
• File registration cards and related hotel reports.
• Issue keys and perform other duties as requested.
• Meet or exceed department customer service standards.
• Demonstrate sales techniques when dealing with sales opportunities.

Skills

Customer service

Multitasking

Communication

Organizational skills

Fluent English

Computer literacy

Detail-oriented

Education

High School Diploma or GED

Tools

Microsoft Windows

LMS experience

Job description

Landry's, LLC. is seeking a guest services associate to assist with check-in/check-out, inquiries, and mail handling in a hotel setting. You will maintain guest communications, balance transactions, and coordinate with departments to ensure a seamless guest experience.

The ideal candidate has 2 years in hospitality or guest services, fluent English, and strong computer and organizational skills. This is an on-site role with tips earnings and regular duties consistent with hotel front desk