Front Desk Supervisor — Lead Guest Experience & Team Growth

atriumhospitality; Hot Springs (AR); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Career growth

401(k) match

Health insurance

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Community service

Job summary

Atrium Hospitality in Hot Springs, AR is seeking a Front Desk Supervisor to oversee daily front desk operations, ensuring smooth check-ins and check-outs and a welcoming guest experience. You will coach and motivate front desk associates and handle guest concerns with professionalism.

Ideal candidates bring customer service and leadership experience, strong communication, tech confidence with hotel systems, and the ability to stay organized under pressure.

Qualifications

• Customer service and leadership experience required.
• Strong communication skills and ability to coordinate with guests, staff and departments.
• Tech-savvy with hotel systems and reporting.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins and check-outs.
• Coach, train, and motivate front desk associates.
• Handle guest concerns with professionalism and urgency.
• Monitor cash handling, shift reports, and compliance with brand standards.
• Assist with VIP arrivals and answer phones as needed.

Skills

Customer service

Leadership

Communication

Detail oriented

Tech savvy

Job description

Atrium Hospitality in Hot Springs, AR is seeking a Front Desk Supervisor to oversee daily front desk operations, ensuring smooth check-ins and check-outs and a welcoming guest experience. You will coach and motivate front desk associates and handle guest concerns with professionalism.

Ideal candidates bring customer service and leadership experience, strong communication, tech confidence with hotel systems, and the ability to stay organized under pressure.